By Sirri Alette Ngwa
According to reports from Lufthansa Corporate Headquarters, starting April 2007, only electronic tickets – etix - will be issued for Lufthansa flights within Germany. Currently, 96 per cent of tickets issued for intra-German flights are electronic. Research reveals that Lufthansa customers value especially the benefits and convenience of electronic ticketing.
Passengers opting for an etix instead of a paper ticket enjoy a number of advantages. The electronic ticket is stored in the Lufthansa system, eliminating the need to print out and issue a normal paper ticket or the charge for depositing it at the airport. Flights can be rebooked at short notice, depending on the terms, on which the ticket was bought and availability. When booking an etix, customers just need to a Miles & More card, a credit card or German bank card for personal identification. The boarding card can then be required either online at www.lufthansa.com, at an automatic Lufthansa check-in kiosk or at a check-in counter at the airport terminal.
Passengers on a German domestic feeder flight, combined with an onward flight to an international destination, can still choose between an electronic or paper ticket, albeit with a higher ticket service charge. Paper tickets issued before 1 April are still valid and will still be accepted.
The target of the International Air Transport Association IATA is a hundred percent implementation of e-ticketing worldwide by the end of 2007.
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